Privacy is Important
to Us

What personal data we collect and why we collect it.

Privacy Policy (Website + SMS Program)

Last Updated: 14/04/2025

This Privacy Policy explains how Element 119 (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website and when you participate in our SMS messaging program (“Program”). We are committed to ensuring that your privacy is protected. By using our website or opting in to our SMS Program, you agree to the terms outlined in this Privacy Policy.

We may update this Policy from time to time by posting changes on this page. Please review it periodically to ensure you are aware of any updates.

1. Information We Collect

Website Usage

We may collect the following information when you use our website:

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences, and interests

  • Other information relevant to customer surveys, offers, or online forms

  • Cookie and usage data for site analytics

SMS Program

When you opt in to receive SMS communications from us, we may also collect:

  • Your mobile phone number

  • Your name or account information (if provided)

  • Message preferences and communication history

  • Any information you provide through SMS replies or interactions

We do not collect sensitive personal information through SMS.

2. How We Use Your Information

We use collected information to understand your needs and provide you with better service. Uses include:

General Website & Business Operations

  • Internal record keeping

  • Improving our products, services, and website experience

  • Sending promotional emails about new products, special offers, or other information we believe may be of interest

  • Conducting market research via email, phone, SMS, fax, or mail

  • Customizing the website based on your interests

SMS Program Operations

We use your SMS-related information to:

  • Send transactional or service-related messages (order updates, account notifications, appointments, etc.)

  • Provide customer support and respond to inquiries

  • Deliver internal operational updates (if applicable for employees)

  • Improve messaging processes and service efficiency

Your SMS information will never be sold or shared with third parties for marketing purposes.

3. Sharing of Information

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law.

We may share your information with:

  • Approved service providers who support our operations, including SMS delivery partners

  • Legal authorities, if required by law, subpoena, or regulatory obligations

These third parties are prohibited from using your information for any purpose other than providing services on our behalf.

4. Security

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial safeguards to protect information collected both online and through our SMS Program.

However, no system is completely secure, and participation in the Program or website use is at your own risk.

5. Cookies and Tracking Technologies

Cookies help us analyze web traffic and improve our website. They allow the site to tailor its operations to your preferences.

You can choose to accept or decline cookies through your browser settings. Declining cookies may limit full site functionality.

6. Links to Other Websites

Our website may contain links to other websites of interest. Once you leave our site, we do not control and are not responsible for the privacy practices of those external sites. Please review their privacy policies independently.

7. Controlling Your Personal Information

You may restrict or change how your personal information is used:

  • Use opt-out options provided in website forms

  • Unsubscribe from marketing emails

  • Change your SMS preferences by replying STOP to any message

You may also request access to, correction of, or deletion of your information by contacting:

[email protected]

Requests for data access may involve a small fee as permitted under applicable law.

8. SMS Program Details

Opt-Out

Reply STOP at any time to unsubscribe from SMS messages. You will receive a confirmation message and no further messages unless you re-opt in.

Message Frequency & Fees

Message frequency varies based on interactions.

Message and data rates may apply according to your carrier.

9. Your Rights

You may request:

  • Access to the personal information we hold about you

  • Correction of inaccurate information

  • Deletion of information, where legally permitted

Contact us at [email protected] to submit a request.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Continued use of the website or participation in the SMS Program after updates constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions or concerns regarding this policy, please contact:

Element 119

Email: [email protected]

Phone: +1(844) 353 6119